All of our items are processed after the orders' being placed, please refer to our cancellation policies below for details.
Full refund on cancellations within 24 hours of ordering
50% refund of item's total cost on cancellations after 24 hours but within 72hours of ordering
Refund of shipping fees only on cancellations after 72 hours of ordering but before shipment
Once your order has been shipped, it can no longer be cancelled and will be treated as returns.
To cancel an order, you can get in touch with us by livechat in the page or just send E-mail to firstname.lastname@example.org.
When you have special request after 24 hours of ordering regarding the size or color, etc, we need charge you additional 50% of the product purchase price as the product has been already under processing
All the returning requests should be submitted within 7 days of receiving your item. Getting contact with our customer service before submitting the request is NECESSARY. You should pay attention that the customized items, clearance items and underwears can't be returned according to the policy.
All returned items must be in brand-new condition, unused and with original tags and packaging. Before sending the items back, customers must get a contact with Customer Service to confirm eligibility for an exchange or return with showing photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
To submit the returning request, you can get in touch with us by livechat in the page or just send E-mail to email@example.com
The settings of your computer screen may alter the color of the pictures shown on whatabeautifullife.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Sizing or Fitting Issues
All of our dresses and clothing are hand-sewn and custom-tailored, the finished item may vary by approximately 1 inch(2.5cm). The length of the dresses that have trains will be made 5cm longer (considering the demand of shoe heel). To ensure that your item will still fit you perfectly, please choose the exact size depending on your own size when placing the order. You are eligible for a return if the item is not the size you ordered.
Wrong style item Issues
You are eligible for a return if the item is not the one on the picture when ordering.
If the received item has some problem with workmanship, like uncompleted stitching, split sewing or gaps. You are eligible for a refund. (The spots on the dresses are not quality issues, they can be easily cleaned.)
Wrong Shipped Issues
If we send you wrong item or there is lost sending for your order items, we'll pay you the reimbursement. You are eligible for cancellation or returning.
When the package has damage during shipping, please sign for the parcel to receive it and check the items. If the product has damage, please get in touch with Customer Service in time.
To submit the returning request, you can get in touch with us by clicking the live chat in the page or just send the E-mail to firstname.lastname@example.org. The reference standard is according to the time we get your E-mail.